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Solve Problems At Work

Workplace problems can involve customer service, productivity, quality, and more. This App contains informati...

$ 3.99

Store review

Workplace problems can involve customer service, productivity, quality, and
more.

This App contains information that individuals, teams, groups, managers, or
leaders can use to solve these types of workplace problems by applying some
basic problem solving and decision making Techniques.

Contents Include:

A. 5-Step Problem Solving Process:

1. Identify The Problem

2. Identify The Cause

3. Identify Possible Solutions

4. Select Best Solutions

5. Implement Solutions

B. Detailed Description of how Each Step fits into the problem-solving
process.

C. Specific Techniques to use at Each Step in the problem-solving process. The
following 13 Techniques are included in the 5 Steps:

1. Current Situation Questions

2. Desired Situation Questions

3. The Kipling Approach

4. Who Else Questions

5. So What Questions

6. Ask WHY Process

7. The Pareto Principle

8. Brainstorming Process

9. SCAMPER Approach

10.Success Factors Criteria

11.Difficulty Factors Criteria

12.Action Plan Framework

13.Contingency Plan Framework

D. Workplace Examples that uses one Technique at Each Step to solve a typical
problem.

E. Comprehensive Checklists that contain actions to consider at Each Step in
the problem solving process.

F. 7 Other Techniques listed below. These can be used to solve more
complicated problems. For these Techniques, there is a DESCRIPTION and a LINK
to a Website that offers detailed explanations and examples.

1. Force Field Analysis

2. Cause And Effect Diagram

3. Affinity Diagram

4. Appreciative Inquiry

5. Grid Analysis

6. Mind Mapping

7. Six Thinking Hats

Store rating

5

out of

3 reviews

Last update

Feb. 15, 2013

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